Terms of service

Terms of Service | Luke Store

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.

1. OVERVIEW

This Terms of Service Agreement (“Agreement”) is entered into by and between Luke Store (“Merchant / We / Us / Our”) and you (“You / Your / User / Customer”), effective upon your browsing, registering, ordering or electronically confirming acceptance on our website.
This Agreement governs your access and use of Luke Store’s official website, all merchandise, checkout, logistics, customer service and after-sales services collectively referred to as the “Services”. By accessing our site, placing orders or accepting this Agreement electronically, you confirm that you have read, fully understood and unconditionally agree to comply with this Agreement together with our independent Privacy Policy and Return & Refund Policy.
We reserve the absolute right to revise, amend or update this Agreement and all attached supporting policies at any time without prior individual notice. Updated terms shall take effect immediately upon publication on our website. Your continued use of our website and Services after revisions constitutes your acceptance of the latest version of this Agreement.

IF YOU DO NOT ACCEPT THESE TERMS, YOU MUST NOT BROWSE, PURCHASE OR CONTINUE TO USE OUR WEBSITE OR ANY SERVICES.
No provisions within this Agreement shall create any enforceable rights or benefits for any third parties.

2. ELIGIBILITY

Our website and Services are only available to persons legally competent to enter binding commercial contracts:
  1. You must be at least 18 years old;
  2. You possess full legal capacity to enter valid purchase contracts under the laws of your country or region;
  3. You are not prohibited by local laws from purchasing, importing or receiving the goods sold in Luke Store.
If you place orders on behalf of a company, enterprise or legal entity, you warrant that you hold full legal authorization to bind that entity to all clauses of this Agreement. If you lack valid authorization, you shall bear all personal liability for all obligations arising under this Agreement.

3. RULES OF USER CONDUCT

When accessing our website and communicating with our support channels, you agree to comply with this Agreement and all applicable local, national and international laws, regulations and customs. You shall not engage in the following prohibited behaviors:
  • Conduct any illegal acts, or publish content encouraging or facilitating illegal activity;
  • Distribute material involving child pornography, child abuse or child exploitation;
  • Promote terrorism, violent harm to individuals, animals or property;
  • Send mass spam, unsolicited bulk messages, or launch network attacks, hacking, cracking or data scraping against our site;
  • Infringe the copyright, trademark, patent or other intellectual property rights of Luke Store or any third party;
  • Disclose others’ private information, violate publicity rights, or breach any confidentiality obligations;
  • Disturb, disrupt or interfere with the normal operation of our website, backend system or customer service;
  • Upload, embed or transmit viruses, worms, bugs, Trojans, crypto-mining scripts or any malicious code that consumes excessive server resources, damages hardware/software or disrupts site functions.
You are also prohibited from:
  • Copying, reproducing, distributing or republishing any text, image, graphic, code or page content of Luke Store without our written prior authorization;
  • Copying, modifying or redistributing this Terms of Service document;
  • Altering, decompiling, reverse engineering or tampering with any website program, script or underlying technology belonging to Luke Store;
  • Accessing our store content, product data or user information via unauthorized crawlers, third-party plugins or bypass tools outside our official website.

4. INTELLECTUAL PROPERTY RIGHTS

All content displayed on Luke Store website (“Store Content”) including but not limited to text descriptions, product photos, graphics, design artwork, video materials, website source code, API interfaces, trademarks, logos, service marks and brand slogans are permanently owned or exclusively licensed to Luke Store, protected by global copyright, trademark, design and patent laws.
Store Content is provided to you “as-is” solely for your personal, non-commercial browsing reference. You may not download, copy, reproduce, distribute, transmit, broadcast, resell, license or commercially exploit any Store Content without our explicit written consent. This Agreement does not grant you any copyright, trademark, patent or other proprietary license rights.

5. DISCLAIMER OF WARRANTIES

YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF OUR WEBSITE AND SERVICES IS AT YOUR OWN SOLE RISK. ALL SERVICES AND GOODS ARE PROVIDED ON AN “AS IS, AS AVAILABLE, WITH ALL FAULTS” BASIS.
Luke Store, our staff, operators and authorized agents disclaim all express, implied and statutory warranties, including without limitation warranties of title, merchantability, fitness for specific purpose and non-infringement of third-party rights.
We do not warrant or represent:
  1. The absolute accuracy, completeness, timeliness or error-free nature of all website text, pictures, size, color and parameter descriptions;
  2. The security, stability or uninterrupted access of linked third-party websites;
  3. Defect-free performance of all goods after delivery to your address.
No oral or written advice provided by our customer service, agents or third-party logistics partners shall constitute legal, financial or product warranty advice. You shall not rely on such informal communication as binding commitments from Luke Store.
This warranty disclaimer remains fully enforceable to the maximum extent permitted by applicable law and survives termination of your account or order relationship with us.

6. LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES SHALL LUKE STORE, ITS OPERATORS, EMPLOYEES AGENTS OR COOPERATING THIRD-PARTY SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSSES OR DAMAGES, including losses arising from:
  1. Inaccurate website content, product pictures or parameter information;
  2. Any linked external third-party websites and their services;
  3. Personal injury or property damage caused by improper storage, assembly or use of purchased goods;
  4. Illegal or tortious conduct of any third party including local postal, courier or customs authorities;
  5. Temporary website downtime, service interruption, maintenance suspension or logistics delay beyond our reasonable control;
  6. Malicious code, virus or cyberattack transmitted through external links;
  7. Defamatory, harassing, obscene or offensive third-party content posted outside our control;
  8. Any economic loss, profit loss or business interruption resulting from your order, shipment or after-sales process.
This liability limitation applies regardless of legal basis including contract, tort, negligence or statutory claim, even if we have been notified of the possibility of such damages in advance.
Any claim, dispute or legal action related to our website, products or services must be initiated within one (1) year after the incident giving rise to the claim occurs; all claims filed after this deadline shall be permanently barred.
This liability limitation clause remains valid after order cancellation, return, refund or termination of this Agreement.

7. INDEMNIFICATION

You agree to fully defend, indemnify and hold harmless Luke Store, our operators, employees and agents against all third-party claims, demands, legal fees, compensation costs, fines, losses and liabilities arising directly or indirectly from:
  1. Your unauthorized access and improper use of our website;
  2. Your breach of any clause in this Agreement, Privacy Policy or Return & Refund Policy;
  3. Your infringement of third-party intellectual property, privacy or other legal rights.
This indemnification obligation survives the termination of this Agreement or completion of your order transaction.

8. CROSS-BORDER DATA TRANSFER

If you visit our website or place orders from a country/region outside our operational server location, your personal information, shipping address and order data will be transmitted across international borders. By using our site, you explicitly consent to such cross-border data transmission in accordance with our Privacy Policy.

9. WEBSITE AVAILABILITY

We will adopt commercially reasonable measures to maintain 24/7 website access. You acknowledge and accept that temporary website inaccessibility may occur due to scheduled system maintenance, server upgrades, hardware failure, international network outage or other events outside our control. Luke Store shall not bear any liability for losses caused by temporary site unavailability.

10. DISCONTINUATION OF PRODUCTS & SERVICES

Luke Store reserves the right to stop selling any product, suspend or terminate any website service at any time, with or without prior notice. If we permanently discontinue a product you have ordered, we will either provide equivalent replacement goods or process eligible full refunds in accordance with our Return & Refund Policy. We shall not be liable for any losses caused by product suspension or service termination.

11. FEES, PAYMENT & REFUND RULES

All payments for goods on Luke Store shall be processed through our designated official payment channels. You agree to settle all order amounts and applicable shipping fees at checkout.
We reserve the right to adjust product prices, shipping rates and service fees at any time; revised prices will take effect once published on our website without separate notification to existing customers.
Refund terms shall be implemented strictly in accordance with our independent Return & Refund Policy: eligible refund requests must be submitted within the specified time window after delivery confirmation; refunds will be processed within the stated working days after return inspection approval. No duplicate refunds for a single order shall be issued under any circumstances.

12. NO THIRD-PARTY BENEFICIARIES

No wording within this Agreement shall create any enforceable rights, remedies or benefits for any person or entity not party to this contract.

13. LOCAL LAW COMPLIANCE

Luke Store makes no representation that website products and content comply with import, customs, tax or consumer protection laws of every country worldwide. You are solely responsible for verifying and complying with all local import regulations, customs clearance rules, tax obligations and local consumer laws applicable to your delivery country before placing orders. We prohibit users from accessing our website in jurisdictions where our product content violates local laws.

14. GOVERNING LAW

This Agreement and all disputes, claims or controversies arising out of or related to this contract, order transactions, website use and after-sales services shall be governed and interpreted under the laws of the People’s Republic of China, excluding conflict of laws provisions.

15. DISPUTE RESOLUTION

Any dispute arising from this Terms of Service shall first be resolved through friendly negotiation via our official customer service channels. If negotiation fails, all unresolved disputes shall be submitted to binding arbitration held in Fujian, China, in accordance with applicable international commercial arbitration rules. All arbitration awards shall be final and enforceable in competent courts worldwide. All claims must be filed individually; class action or consolidated arbitration with third-party claimants is prohibited.

16. HEADINGS & INTERPRETATION

All section titles and headings in this Agreement are for convenient reference only and shall not be used to interpret, limit or alter the legal meaning of any contractual clause.

17. SEVERABILITY

Every clause of this Agreement operates as an independent and separable provision. If a competent court rules any single clause or partial clause illegal, invalid or unenforceable, all remaining clauses shall remain fully valid and enforceable to the maximum extent permitted by law.

18. CONTACT INFORMATION

For all inquiries, complaints or consultation regarding this Terms of Service, please reach us via the following official channels:
  • Official Email: jianduandejiyi51@gmail.com
  • WhatsApp 1: +852 54904560
  • WhatsApp 2: +86 15359581813
  • WhatsApp 3: +86 17606034674